Shipping

 

Our warehouse operates out of Burleigh Heads QLD, in Australia from Monday to Friday AEST. We do not operate on Public Holidays or weekends; orders will be processed the next business day.

Transit times are calculated from the date of dispatch. During standard business operation we aim to have all orders processed within 24 hours. However please note that during sales or launches this timeframe will be extended. 

We also encourage you to purchase express shipping to have your parcel prioritised with Australia Post. Please note express shipping only applies to shipping once dispatched and if you require faster processing, please email us and we will do the best we can.

Once your order has shipped from our warehouse, you will receive an email shipping confirmation with a link to track your order.

 

 

DOMESTIC ORDERS (AUSTRALIA)

We offer 2 modes of shipping within Australia using the Australia Post network. 
- Standard Shipping (4-6 business day transit)
- Express Shipping ( 2-3 business day transit) 
 
WA and SA standard shipping can expect slightly longer wait times.


**Please note that we do NOT offer free shipping during sale periods.
RATE
COST
DELIVERY
Orders Over $150 ** FREE Standard 4-6 Business Days 
Orders Under $150  		$8
Standard 4-6 Business Days 
EXPRESS Rate 

NZ $15

REST OF WORLD $20
Express 2-3 Business Days

 

 

INTERNATIONAL ORDERS ✈️ 
ALL INTERNATIONAL ORDERS SENT VIA DHL EXPRESS COURIER
 
NZ - We charge $15 AUD for Express International Post using DHL Couriers.
Rest of world -  We charge $20 AUD for Express International Post using DHL Couriers.

 

ORDER TRACKING

We use Australia Post and DHL services.  Once your order has been processed and dispatched you will receive a shipping email with a tracking number which you can easily track via the Australia Post Portal or DHL Portal.
 
DUTIES AND TAXES

 For orders being shipped within Australia, prices are inclusive of GST.
 
International customers are responsible for any local taxes and duties. Express International orders are more likely to attract Customs and Duty charges.
 
Please note due to COVID-19, DHL Express is our only current international shipping option, resulting in higher duties and taxes at this time. We endeavour to offer standard international shipping as soon as it's feasible to do so.
 
We will not offer returns for refunds due to rejected duties and taxes, please check the rates for your country before placing your order.
 
We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.
 
PROCESSING TIME

Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times.
 
Orders will be processed between 8am – 4pm Monday to Friday by our team. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the parcel will be delivered to the nearest post office for you to collect. Please check your tracking number for shipping updates.
 
Please note that once your order is on its way, we are unable to change the shipping address.
 
CHANGING OR CANCELLING AN ORDER
 
If you need to change or cancel your order please contact our team straight away at support@saffronroadfashion.com
 
We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.
 
PRE-ORDER
 
Pre-order items will be processed like a normal order but shipped at a later date. You will receive a confirmation once your order has been shipped.
 
For orders that contain an in-stock item/s it is best to order your pre-order items separately, so you receive your in-stock item/s straight away. We do not split orders.
 
MISSING ORDERS
 
If you have not received your order around the timeframe provided, please check your tracking online with the postal or courier services chosen before contacting us at support@saffronroadfashion.com with your order number. 
 
As it is the customers responsibility to confirm all correct address details at the time of purchase, if your tracking says 'Delivered' or 'attempted delivery', it will be up to the customer to investigate with the relevant postal service further. For international customers, this will be the postal service within your own country or DHL if you have chosen express DHL shipping. 

If the tracking is inconclusive and has 'pending' tracking, please contact us and we will investigate further. 

For any other enquiries, please reach out to us at support@saffronroadfashion.com